Using Negotiation to Turn Conflict into Progress

Conflict is inevitable in work and relationships … and this half-day workshop will show you how to turn it into progress. You’ll discover proven strategies for staying calm, listening attentively, speaking with confidence, remaining objective, and resolving differences … all in ways that fit your style and personality.

YOU’LL LEARN: Understanding how you manage conflict and why ● Choosing the negotiation style that best fits you ● Quickly analyzing situations to identify goals and best outcomes ● Strategies to plan for negotiations ● Tactics for managing each stage of negotiations

YOUR FACILITATOR: Dr. Carolyn Goerner, Clinical Professor of Management at Indiana University’s Kelley School of Business, has developed and delivered practical and entertaining executive training for more than three decades. She earned an MA in Communications from IU and a PhD in Management and HR from The Ohio State University’s Fisher College of Business.

Friday, October 15

8:00 to 11:30 a.m.

$99/person

Discounts for members of LHC and the Avon, Brownsburg, and Danville Chambers

Registration

Leadership Development Series Partners:                                              LHC Distinguished Partners: